Privacy Policy

Sacred Emotions ("we", "us", "our") is committed to protecting the privacy and personal data of our retreat participants, website visitors, and community members. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

1. Data Controller

The data controller responsible for processing your personal data is Sacred Emotions, operated by Jean and Julia. For any questions regarding this policy or your data, please contact us at info@sacred-emotions.com.

2. Information We Collect

We may collect the following types of personal information:

• Identity & Contact Data: Name, email address, phone number, and postal address provided when you book a retreat, sign up for our newsletter, or contact us through our website.
• Booking & Payment Data: Payment details, billing address, and transaction history related to retreat bookings and payment plans.
• Health & Dietary Information: Any dietary requirements, allergies, or health conditions you voluntarily share with us to ensure your safety and comfort during the retreat.
• Communication Data: Messages, enquiries, and feedback you send us via email, contact forms, or social media.
• Technical Data: IP address, browser type, device information, and browsing behaviour collected through cookies and similar technologies when you visit our website.

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage your retreat booking, including accommodation, meals, and session planning.
• To communicate with you about your booking, schedule changes, travel details, and pre-retreat preparation.
• To accommodate dietary requirements and health needs during the retreat.
• To process payments and manage payment plans.
• To send you newsletters, updates, and information about future retreats, only with your explicit consent.
• To respond to your enquiries and provide customer support.
• To improve our website, services, and retreat experiences based on feedback and usage data.
• To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: Processing required to fulfil your retreat booking and provide our services.
• Consent: For marketing communications and the processing of sensitive data such as health information. You may withdraw your consent at any time.
• Legitimate interest: For improving our services, website functionality, and customer experience.
• Legal obligation: For compliance with applicable laws, tax requirements, and regulatory obligations.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information with:

• Retreat venues: Limited information necessary for your accommodation and dietary needs.
• Payment processors: Secure third-party payment providers to process your transactions.
• Email service providers: To send booking confirmations and, where you have opted in, marketing communications.
• Legal authorities: Where required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Booking and payment records are retained for the period required by applicable tax and accounting laws. Marketing data is retained until you withdraw your consent or unsubscribe. Health and dietary information is deleted within 30 days after the retreat concludes.

7. Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where there is no compelling reason for continued processing.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another provider in a structured, commonly used format.
• Objection: Object to processing based on legitimate interest or for direct marketing purposes.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@sacred-emotions.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS), secure payment processing, and restricted access to personal data.

9. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If any data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

Sacred Emotions
Email: info@sacred-emotions.com
Website: www.sacred-emotions.com

You also have the right to lodge a complaint with your local data protection supervisory authority if you believe your data has been processed unlawfully.